People first, paperwork sorted
Easy Municipal Solutions exists for one reason: dealing with the municipality should not cost you days of your life. We take that burden off your shoulders.
Every day, South Africans lose time and money to municipal account problems. A bill that is suddenly double what it should be. A credit that never gets refunded. A rebate you qualify for but no one told you about. An application that stalls for months on a missing signature.
We started Easy Municipal Solutions to be the calm, capable partner in your corner. We understand how municipal billing, adjustments and applications work, and we know how easily a matter can get stuck. So we do the chasing, the paperwork and the follow up, and we keep you informed the whole way.
What we help with
We assist with the full range of everyday municipal account matters, and more:
- Expediting adjustments and journals to correct incorrect billing
- Claiming credit refunds owed to you
- Opening, closing and transferring municipal accounts
- New water and electricity meter applications
- Pensioner rates rebate applications
- Indigent support applications for qualifying households
- Incentive and debt relief applications for individuals and businesses
- General account queries, statements and follow ups
An important note on who we are
Easy Municipal Solutions is an independent private consultancy. We are not a government department and we are not affiliated with, endorsed by or acting on behalf of the City of Tshwane or any other municipality. We work for you, the client, and only on your written authority. We are transparent about what is realistically achievable, and we never promise outcomes that are not ours to give, because final decisions always rest with the municipality.
How we work with you
We save you the queue
No more days lost standing in line or waiting on hold. We deal with the back and forth so you do not have to.
We know the paperwork
Applications fail on small technicalities. We prepare submissions correctly the first time to avoid delays.
We act on your authority
With a signed mandate we liaise directly on your behalf, and we keep you informed at every step.
Transparent and POPIA compliant
Clear fees explained up front, and your personal information handled responsibly and lawfully.
Honest, diligent, on your side
We would rather tell you the truth about your matter than sell you a false promise. That honesty is why clients trust us with their accounts.
Honesty first
Clear advice on what can and cannot be done, with fees explained up front.
People before process
Pensioners, families and small businesses get the same patient care.
Trust and privacy
Your documents and personal information are handled lawfully under POPIA.
Let us sort out your municipal account
Tell us what is going wrong. We will assess your matter at no obligation and show you the way forward.